Privacy & Security

CKK's Privacy Policy — Your information is completely secure

This page clearly explains how CKK collects your personal information, what it is used for, and how it is kept secure. We believe transparency is the foundation of trust.

Last Updated: January 1, 2026
How We Protect Your Privacy

CKK follows the highest international standards to protect your information.

SSL Encryption

CKK uses 256-bit SSL encryption. Every transaction and piece of personal data is transmitted in fully encrypted form, making it completely inaccessible to third parties.

No Data Sales

Your personal information is never sold or rented to third parties. Under CKK's Privacy Policy, your data is used solely to provide the services you need.

Your Controls

You can view, update, or delete your stored data at any time. CKK gives you full control over your own information.

Regular Security Audits

Our servers and systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed promptly.

Secure Data Storage

CKK's database is stored on fully encrypted servers. Payment card and mobile banking details are never stored directly on our servers.

Transparency in Bengali

Our Privacy Policy is written in plain English so that CKK users in Bangladesh can easily understand their rights and CKK's responsibilities.

1 What Information We Collect

Various types of information are collected from you when you register and use the CKK platform. This Privacy Policy clearly explains what data is collected, why it is collected, and how it is used.

Personal Identity Details: At registration, we collect your full name, date of birth, email address, mobile number, and current address. This information is essential for account creation and identity verification.

Identity Verification Documents: Under CKK's compliance policy, you may be asked to provide a copy of your National ID (NID), passport, or driving license. This is required for anti-money laundering purposes and to meet legal obligations.

Financial information: Payment method details are collected for deposits and withdrawals. However, PINs or full account numbers for bKash, Nagad, or Rocket are never stored on our servers.

Usage Data: Information such as which games you play, how long you spend on the platform, and what device you use is collected automatically. This data helps us improve the quality of our service.

Data Types Example Purpose of Collection
Identity Information Name, NID, Date of Birth Account Verification
Contact Information Email, Mobile Account Security
Payment Information Mobile Banking Number Transaction Processing
Device Information IP, Browser, OS Fraud Prevention
Gaming Information Game history, bets Service Improvement

2 How We Collect Data

CKK collects your information in several ways. We are committed to being fully transparent about each of these methods.

  • Directly from you: You provide information directly when filling out the registration form, updating your profile, or submitting verification documents.
  • Automatically: When you use the CKK platform, certain information is collected automatically via cookies, log files, and pixel tags.
  • From Third Parties: Limited data may be collected through payment providers and identity verification services, strictly for security purposes.
  • From support interactions: When you contact our support team, conversations may be recorded to help us improve the quality of our service.
Your consent: CKK always collects data based on your consent. By agreeing to our Privacy Policy at registration, you authorize the collection of this information.

3 How We Use Your Information

CKK uses your information only for specific, legitimate purposes. Your data is never used for anything beyond what is necessary.

Your information is used for the following purposes:

  • Account creation, management, and identity verification
  • Processing Deposits, Withdrawals & Financial Transactions
  • Prevention of Fraud, Money Laundering & Illegal Activities
  • Sending Bonuses, Promotions & Personalized Offers
  • Customer Service & Technical Support
  • Fulfilling legal obligations and regulatory reporting
  • Personalizing & Improving Your Platform Experience
  • Responsible Gaming Monitoring & Support
Marketing Communications: If you no longer wish to receive promotional emails or SMS from CKK, simply let our support team know at any time. Account-related essential messages will always be sent regardless.

4 Data Sharing Policy

CKK never sells your personal information. However, data may be shared with specific third parties in the limited circumstances outlined below:

  • Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, or your bank to complete transactions.
  • Identity Verification Services: Limited information is shared with authorized verification services to complete the KYC (Know Your Customer) process.
  • Law enforcement agencies: Information may need to be disclosed to relevant authorities in response to a court order or other legal obligation.
  • Technology Partners: Technology service providers operating the platform may access limited, encrypted data.

In all cases, third parties are required to comply with CKK's privacy standards. We ensure that any information they receive is used solely for the specified purpose.

5 Cookies & Tracking Technologies

CKK uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

Cookies used by CKK:

  • Essential Cookies: Maintaining login sessions and ensuring security — the platform cannot function without these.
  • Performance Cookies: Tracks which pages are most visited and how quickly they load, helping us improve the site.
  • Preference Cookies: Remembers your language, theme, and other preferences so you do not have to reconfigure them each time.
  • Marketing Cookies: Used to show relevant ads and offers. You can disable this in your browser settings.
Cookie Controls: You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention & Expiry

CKK retains your information only for as long as needed — no longer. Typically, data is kept while your account is active and for a defined period afterward to meet legal obligations.

  • Account data: up to 5 years after account closure
  • Transaction Data: 7 years (legal obligation)
  • Gaming history: 3 years
  • Support contacts: 2 years
  • Cookie data: 30 days from end of session (essential cookies)

Once the retention period expires, data is securely deleted or anonymized. You may also request account deletion at any time, though some data may be retained for a set period due to legal obligations.

7 Your Rights

Under CKK's Privacy Policy, you have the rights listed below. To exercise any of these rights, please contact our support team.

1
Right to Access Your Data

You can request to know what information we hold about you and receive a copy of it.

2
Right to Rectification

If any of your information is incorrect, you may request that it be updated.

3
Right to Erasure

In certain circumstances, you may request that your data be deleted.

4
Right to Restrict Processing

You may request that processing of your data be temporarily restricted for specific reasons.

5
Right to Data Portability

You can export your data in a standard format at any time.

6
Right to Object

You may object to marketing communications or specific uses of your data.

To exercise your rights: Contact our support team for any request. We are committed to responding within 30 business days.

8 Privacy of Minors

CKK does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors under any circumstances.

An age verification process is completed at registration. If a minor is found to have created an account in error, that account will be immediately closed and all associated data deleted.

If you believe a minor has registered an account on CKK, please notify our support team immediately. We will take prompt action.

9 Third-Party Links & Services

The CKK platform may occasionally include links to third-party game providers or services. These third parties have their own privacy policies, and CKK is not responsible for them.

Third parties operating on our platform:

  • Game Providers: Software providers for slots, Live Casino, and other games. They are required to adhere to CKK's security standards.
  • Payment Gateway: bKash, Nagad, Rocket & banking services. Each adheres to its own strict security policy.
  • Analytics services: Anonymized data is used to monitor platform performance.
Our commitment: Every third party that works with CKK is required to sign a strict data protection agreement. We do not enter into any partnership unless the security of your information is guaranteed.

10 Policy Updates & Contact

CKK may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or via an in-platform notification. Continued use of CKK after any changes constitutes your acceptance of the updated policy.

For any questions or concerns about this Privacy Policy, please contact us:

  • Live Chat: Click the chat icon on the right side of any page on the site
  • Email: [email protected]
  • Support hours: 24/7, 7 days a week
Response Time: For any privacy-related request, we provide an initial response within 72 business hours. Complex matters may take up to 30 business days to fully resolve.

Play Safe, Win with Confidence

CKK uses industry-leading technology to keep your data safe. Register now and experience Bangladesh's most secure gaming platform.

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